Privacy Policy

This Privacy Policy describes how SM Shirts (“the Site”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from smshirts.no (“the Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site, update the “Last Updated” date, and take any other steps required under applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to:

• Communicate with you

• Provide, improve, or enhance the Services

• Comply with legal obligations

• Enforce applicable terms of service

• Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You

Information you provide directly through our Services may include:

• Contact information (name, address, phone number, email address)

• Order information (name, billing address, shipping address, payment confirmation, email, phone number)

• Account information (username, password, security questions, and other security-related data)

• Customer support information (information you include in communications with us)

Some features may require you to provide certain information. You may choose not to do so, but this may limit access to some features.

Information We Collect Automatically (Usage Data)

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

• Device information

• Browser information

• IP address

• Network connection information

• Interaction activity on the Site

Information We Receive From Third Parties

We may receive personal information from third parties, including:

• Companies that support our website and Services (such as Shopify)

• Payment processors who collect payment details to process your order

• Advertising and analytics partners

• When you open emails, click links, or interact with our ads and Services through tracking technologies

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

• Process payments

• Fulfill orders

• Manage accounts

• Organize shipping and returns

• Send notifications regarding your purchases and transactions

Marketing and Advertising

We may use your information for marketing purposes, including sending promotional messages via email, SMS, or mail, and showing advertisements. For EEA residents, this processing is based on legitimate interest under GDPR Article 6(1)(f).

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent or illegal activity. For EEA residents, this is based on legitimate interest under GDPR Article 6(1)(f).

Communication and Service Improvement

We use your information to provide customer support and improve our Services.

Cookies

We use cookies to operate and improve our Site, analyze usage, and optimize the user experience. You may control cookies through your browser settings. Blocking cookies may affect Site functionality.

How We Share Personal Information

We may share your personal information with:

• Service providers (IT, payment processing, fulfillment, shipping, analytics, customer support)

• Marketing and advertising partners

• Affiliates and partners

• Legal authorities when required

• In connection with mergers, insolvency, or legal obligations

We do not sell or disclose sensitive personal data without consent.

Third-Party Websites and Links

We are not responsible for the privacy or security of third-party websites. Any information shared on external platforms is subject to their policies.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from children. If such data is discovered, it will be deleted upon request.

Data Security and Retention

No security system is perfect. We cannot guarantee full protection of transmitted data. Data is retained only as long as necessary for legal, contractual, and operational purposes.

Your Rights

Depending on your location, you may have rights including:

• Access to your data

• Deletion

• Correction

• Data portability

• Objection to processing

• Withdrawal of consent

• Restriction of processing

• Appeal of decisions

You will not be discriminated against for exercising your rights.

Complaints

If you have complaints about how we process your data, please contact us. You may also file complaints with your local data protection authority.

International Transfers

Your data may be transferred, stored, and processed outside your country. For transfers outside Europe, we use approved legal mechanisms such as EU Standard Contractual Clauses.

Product Defects & Complaints

If a product has a defect, the buyer must notify the seller within a reasonable time after discovering the defect. A complaint is always considered timely if submitted within 2 months. The final deadline for complaints is 2 years, or 5 years for products intended to last longer.

If the product is defective, the buyer may:

• Withhold payment

• Request repair or replacement

• Request a price reduction

• Cancel the purchase

• Request compensation

Complaints must be submitted in writing.

Repair or Replacement

The seller may refuse if the solution is impossible or unreasonably costly. No more than two repair attempts are required.

Price Reduction

A proportional price reduction may be granted when repair or replacement fails.

Cancellation (Termination of Purchase)

If the defect is not insignificant and remains unresolved, the buyer may cancel the purchase.

Dispute Resolution

Disputes should be resolved amicably. If not, buyers may contact the Norwegian Consumer Authority or use the EU ODR portal:
http://ec.europa.eu/odr

Payment

Payment may be charged when the order is shipped.
Card payments may be reserved at order and charged at dispatch.
Invoices are issued upon shipment with a minimum 14-day payment deadline.
Buyers under 18 may not pay by invoice.

Contact

If you have questions regarding our privacy practices, wish to exercise your rights, or need support, contact us at:
kontakt@smshirts.no

SM Shirts is the data controller under applicable data protection laws unless otherwise stated